Secure Roving Employees Easily
In banking and finance, retail, manufacturing, hospitality, healthcare, and contact centers, roving employees utilize shared workstations or desktops for productivity and operational efficiency but create risk when access is not properly secured.
#1 Challenge:
Securing Roving Users while Maintaining Productivity
The device – a shared kiosk, workstation or desktop – cannot be used as part of the authentication criteria or tied to the identity of a single person, as it is a shared resource.
Other Key Challenges:
Secure sensitive information and critical systems.
Manage high-user traffic locations.
Address environments where users cannot use phones or tokens.
Mainstream authentication solutions cannot support the unique scenarios presented by roving users, so they continue to rely on weak security measures – like username and password. But it is possible to uttilize biometrics to address a variety of challenging scenarios.
Security Challenges: Shared Workstation Scenarios
Hospitality / Front of the House
The majority of hospitality employees are shift-based 24 by 7, 7 days a week. With vast amounts of customer personal information – like credit card numbers and contact details – being accessible, it’s critical that only authorized individuals have access to shared computers.
Contact Centers
In the wake of the COVID-19 pandemic, contact centers have become an increasingly attractive target for fraudsters and cyber-attack threats. For one, contact centers face high turnover rates, which adds a layer of complexity when trying to secure and manage workforce identities. As a measure taken to address this, many contact centers do not allow the use of mobile phones or hardware tokens.
Manufacturing Floors
Mainstream authentication solutions fall short for a variety of reasons for many manufacturing facilities. First and foremost, it’s often unsafe to utilize mobile phones on a manufacturing floor. Security protocols, therefore, do not allow them to be used. Second, with countless daily tasks and assignments, roving users on shared workstations are critical for workflow efficiency – both operationally and financially. For the employer, it’s critical that they have transparency into who exactly is completing each task and the ability to audit logs and track time spent.
Roving user environments are incredibly complex in terms of authentication – and mainstream solutions are failing to support them. The proper security solution needs to be efficient and seamless for the end-user, cost-effective for the business, and secure enough to prevent a variety of cyberattacks and fraudulent behavior.
Are you struggling to secure shared workstations while maintaining productivity?
Less Friction & Frustration.
More Security & Flexibility for your IAM needs
An effective and efficient shared workstation login experience is one that makes authentication easy for those who are meant to use it and protected against those who are not. BIO-key’s unified IAM platform, PortalGuard®, is robust and flexible to adapt to your specific needs, requirements, and environment. It includes an advanced Multi-factor Authentication (MFA) solution that can even help you make the shift to Passwordless authentication.
Customer Spotlight
For Orange Bank & Trust Company, having roving users on shared workstations are a fundamental component of daily operations, with a single kiosk supporting multiple employees throughout the day. Learn how this financial institution took control of their shared workstation security by implementing passwordless authentication.
Using Biometrics
Secure Roving User Access
Identify the Person
A one-touch scan of a finger at any device in any location authenticates the user’s identity, only the authorized person is accessing a shared system.
Cost Effective
A minimal, one-time investment eliminates the need to purchase multiple tokens or mobile devices to significantly reduce your overall IT costs.
Frictionless Experience
The simple, one-touch authentication across every workstation saves countless hours and increases productivity with a consistent, frictionless user experience.
